- Training program for Pharmacy Staff (AHRQ) https://www.ahrq.gov/professionals/quality-patient-safety/pharmhealthlit/index.html
- speak clearly and slowly but be careful not to use a tone you would use with a child.
- AHRQ developed a pharmacy health literacy Center with training programs for pharmacy staff about communication, assessment tool for pharmacy, a guide to create pill cards and telephone reminder tools.
- Everyday words for Public health communication https://www.cdc.gov/healthcommunication/everydaywords/about.html
- Tools to help healthcare providers simplify their words since often we don’t even realized we are using complex words.
- Plain language Strategies https://www.plainlanguage.gov/resources/
- Include only essential and need-to-known information
- Write in a conversational tone and active voice
- Use common terms and avoid medical jargon
- Avoid words that force patient to make a value judgement (ex. If bleeding heavily, call the doctors.)
- Use short sentences that express only one idea
- Explain or define words that may not be understood
- Be interactive with the reader
Encourage patient to ask 3 simple questions about health care to learn about their condition, what they need to do to manage the condition, and why it is important for them to do so
Recognizes that both patients and health care providers have a role to play in improving communication, enhancing patient health literacy, and improving health outcomes.
Demonstration and teach back (external link: https://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2-tool5.html)
Insulin >> Puffers >>