Tools for Healthcare Providers

Training program for Pharmacy Staff (AHRQ) https://www.ahrq.gov/professionals/quality-patient-safety/pharmhealthlit/index.html
- speak clearly and slowly but be careful not to use a tone you would use with a child.
- AHRQ developed a pharmacy health literacy Center with training programs for pharmacy staff about communication, assessment tool for pharmacy, a guide to create pill cards and telephone reminder tools.
Everyday words for Public health communication https://www.cdc.gov/healthcommunication/everydaywords/about.html
- Tools to help healthcare providers simplify their words since often we don’t even realized we are using complex words.
Plain language Strategies https://www.plainlanguage.gov/resources/
- Include only essential and need-to-known information
- Write in a conversational tone and active voice
- Use common terms and avoid medical jargon
- Avoid words that force patient to make a value judgement (ex. If bleeding heavily, call the doctors.)
- Use short sentences that express only one idea
- Explain or define words that may not be understood
- Be interactive with the reader
Ask me 3 http://www.ihi.org/resources/Pages/Tools/Ask-Me-3-Good-Questions-for-Your-Good-Health.aspx
- Encourage patient to ask 3 simple questions about health care to learn about their condition, what they need to do to manage the condition, and why it is important for them to do so
- Recognizes that both patients and health care providers have a role to play in improving communication, enhancing patient health literacy, and improving health outcomes.
Demonstration and teach back (external link: https://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2-tool5.html)
Product demonstration
Insulin >> Puffers >>

Tools for Healthcare Providers

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